Return Policy 

Shipping Address Responsibility

• Orders are shipped to the shipping address provided by the customer during the order process.
• It is the customer’s responsibility to ensure that the address and receiver information are accurate and verified.
 

Order Complaints and Issues

• For complaints, contact Pinkline Exports via email with the order number and details of the issue.
• If your order hasn’t arrived within 5 weeks from the dispatch date, contact us.
 

Order Cancellation

• Orders can only be cancelled if they haven’t been shipped / left for clerance.
• Cancellation requests should be emailed promptly. If the order has not yet been issued to the shipping department, the payment will be refunded minus any transaction fees.
• Once an order is shipped, cancellations are not possible.
 

Returns and Refunds

• Non-returnable Products: Ensure careful selection before ordering.
 
• Refunds or replacements are offered in cases of:
1. Severe damage during transportation (requires proof photos).
2. Incorrect items delivered.
3. Confirmed lost shipments.
 
• Reshipment Process: Once approved, reshipments are processed within 1 week to the date of raising complaint.
 
• Transport Damage: Report damage immediately to the shipping company and do not accept the parcel. Obtain a damage declaration from the delivery company for claims.
 

Unclaimed Packages :

• Packages must be collected within 14 days from your local post office.
• Unclaimed or refused parcels returned to Pinkline Exports will incur return handling fees. Refunds for these orders are not guaranteed.
 

Customs :

• Orders are treated as imported goods and may experience delays of 3 to 21 days at customs.
• Parcels permanently held at customs are non-refundable
 

Delivery Times :

• Orders are typically shipped within 24-48 hours of cleared payment.
• Delivery times range from 7 to 15 business days, excluding customs or postal delays.
 

Lost Orders and Reshipments

• Lost orders will be reshipped free of charge if reported within 8 weeks of the ship date.
• Incorrect shipping addresses provided by the customer may incur replacement charges.
 

Missed Deliveries :

• Contact your local post office promptly to rearrange missed deliveries.
• Pinkline Exports is not responsible for unclaimed packages.
 

Product Quality Guarantee :

• Products are guaranteed to arrive in good condition with manufacturers’ seals intact and sufficient time before expiry.
• If conditions are not met, replacements or refunds will be offered.
 

For any queries, please contact our support team. Thank you for choosing Pinkline Exports!