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Return Policy
Pinkline Exports follows a strict healthcare product policy to help maintain medicine safety, product integrity, and responsible handling standards.
Medicine Return & Refund Policy
Due to the nature of pharmaceutical and healthcare products, medicines cannot be returned once they have been shipped or delivered. This policy helps maintain safety, storage integrity, and proper product handling standards.
No Returns On Medicines
Medicines and healthcare products are generally non-returnable once dispatched or delivered because they cannot be safely restocked or reused.
Damaged Or Incorrect Orders
If you receive a damaged parcel, incorrect item, or incomplete order, please contact our support team for review and assistance.
Report Within 7 Days
Any issue related to delivery, damaged items, or missing products should be reported within 7 days after delivery.
Case Review Process
Eligible refund or replacement requests are reviewed individually based on the order details and supporting information provided.
Important Return Notice
Products that have already been shipped, opened, used, or successfully delivered are not eligible for return. Orders delayed, held, or seized by customs authorities are also not eligible for refund or replacement.
How Return Requests Are Reviewed
Our support team follows a simple review process to assist customers with eligible delivery-related concerns.
Contact Support
Reach out to our support team with your order details and explain the issue clearly.
Provide Information
Customers may be asked to share parcel photos, product images, or delivery details for verification.
Case Review
Our team reviews the request based on the order condition and available supporting information.
Resolution Support
If approved, eligible cases may receive a suitable resolution such as replacement support or refund review.
Need Help With An Order?
Our support team is available to assist with delivery issues, damaged parcels, and order-related questions.
Contact Support