Shipping Address Responsibility

  • Orders are shipped to the shipping address provided by the customer during the order process.

  • It is the customer’s responsibility to ensure that the address and receiver information are accurate and verified.

Order Complaints and Issues

  • For complaints, contact Pinkline Exports via email with the order number and details of the issue.

  • If your order hasn’t arrived within 5 weeks from the payment date, contact us for a free reshipment.

Order Cancellation

  • Orders can only be cancelled if they haven’t been shipped.

  • Cancellation requests should be emailed promptly. If the order has not yet been issued to the shipping department, the payment will be refunded minus any transaction fees.

  • Once an order is shipped, cancellations are not permitted.

Returns and Refunds

  • Non-returnable Products: Ensure careful selection before ordering.

  • Refunds or replacements are offered in cases of:

    1. Severe damage during transportation (requires proof photos).

    2. Incorrect items delivered.

    3. Confirmed lost shipments.

  • Refund Process: Once approved, refunds are processed within 1 to 4 weeks to the original payment method.

  • Transport Damage: Report damage immediately to the shipping company and do not accept the parcel. Obtain a damage declaration from the delivery company for claims.

Unclaimed Packages

  • Packages must be collected within 14 days from your local post office.

  • Unclaimed or refused parcels returned to Pinkline Exports will incur return handling fees. Refunds for these orders are not guaranteed.

Customs :

  • Orders are treated as imported goods and may experience delays of 3 to 21 days at customs.

  • Parcels permanently held at customs are non-refundable.

Delivery Times

  • Orders are typically shipped within 48 hours of cleared payment.

  • Delivery times range from 7 to 15 business days, excluding customs or postal delays.

Lost Orders and Reshipments

  • Lost orders will be reshipped free of charge if reported within 8 weeks of the ship date.

  • Incorrect shipping addresses provided by the customer may incur replacement charges.

Missed Deliveries

  • Contact your local post office promptly to rearrange missed deliveries.

  • Pinkline Exports is not responsible for unclaimed packages.

Product Quality Guarantee

  • Products are guaranteed to arrive in good condition with manufacturers’ seals intact and sufficient time before expiry.

  • If conditions are not met, replacements or refunds will be offered.

For any queries, please contact our support team. Thank you for choosing Pinkline Exports!